Our designated inbound call handling facility is designed to provide our clients with a seamless extension to their own business.
BCC Telemarketing currently provides a range of services representing a broad range of industry sectors. These services are provided through teams of agents specialising in different call types. Our teams work together in order to provide clients with high quality, cost effective Telemarketing solutions.
Any of BCC Telemarketing's Inbound & Call Handling Services can be provided as a total solution, as an overflow facility for a client's own in-house call centre or as an out-of-hours service. Our inbound call centre is supported by an IVR facility which allows for the intelligent routing of calls, in-call message broadcast and basic data capture. Messages that are left on a client's dedicated voice box are regularly transcribed onto our client's database or contact is made where necessary.
|• Customer services||• Help desks|
|• Brochure request||• Order taking|
|• Booking lines||• Call pre-screening|
|• Response handling||• Message taking|
|• Email verification - 75% to 80%||• Lead generation|
|• Appointment setting||• Market research|
|• Database cleaning||• Subscription marketing|