inbound & outbound call handling, telemarketing and telesales

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Inbound & Outbound Services

Inbound and Outbound Sales-UK based Customer Services and Marketing Services

Inbound and Outbound call handling facilities

Our designated inbound call handling facility is designed to provide our clients with a seamless extension to their own business.

BCC Telemarketing currently provides a range of services representing a broad range of industry sectors. These services are provided through teams of agents specialising in different call types. Our teams work together in order to provide clients with high quality, cost effective Telemarketing solutions.

Any of BCC Telemarketing's Inbound & Call Handling Services can be provided as a total solution, as an overflow facility for a client's own in-house call centre or as an out-of-hours service. Our inbound call centre is supported by an IVR facility which allows for the intelligent routing of calls, in-call message broadcast and basic data capture. Messages that are left on a client's dedicated voice box are regularly transcribed onto our client's database or contact is made where necessary.

We offer a wide range of Outbound Services such as B2C & B2B lead generation, Subscription acquisition, Hot Key Transfers and End to End sales solutions.

Inbound Call Centre Services

• Customer services • Help desks
• Brochure request • Order taking
• Booking lines • Call pre-screening
• Response handling • Message taking
Inbound and outbound call handling - telemarketing call centre

Outbound Call Centre Services

• Email verification - 75% to 80% • Lead generation
• Appointment setting • Market research
• Database cleaning • Subscription marketing
Outbound Call Centre Services from BCC Telemarketing