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Quality Control Procedures

BCC Telemarketing provides the highest levels of call centre quality

Quality-control - the heart of BCC Telemarketing's business

Quality Control, which lies at the heart of our telemarketing business, is primarily about getting the small things right and thereafter checking to ensure that you have succeeded.

BCC Telemarketing's desire to provide the highest levels of call centre quality for our customers was the prime motivator behind our embarking upon, and successfully concluding, the lengthy process that resulted in obtaining registration as an ISN 9002 company. This desire to continually achieve quality is built into every area of our day to day work.

Quality

BCC Telemarketing takes pride in providing excellent services

highest levels of call centre quality control

Constant and visual monitoring

  • Monitoring of two-way conversations for training purposes
  • Call recording to deter bad practice
  • DMA membership
  • TPS membership
  • Associate membership of ABC
  • Board of BPA Best Practices