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Quality Control, which lies at the heart of our telemarketing business, is primarily about getting the small things right and thereafter checking to ensure that you have succeeded.
BCC Telemarketing's desire to provide the highest levels of call centre quality for our customers was the prime motivator behind our embarking upon, and successfully concluding, the lengthy process that resulted in obtaining registration as an ISN 9002 company. This desire to continually achieve quality is built into every area of our day to day work.
BCC Telemarketing takes pride in providing excellent services
Monitoring of two-way conversations for training |
Call recording to deter bad practice |
Associate membership of ABC |
Board of BPA Best Practices |